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| Reservations FAQIs your availability calendar up to date?The availability calendar is updated on an hourly basis, so should be up to date. Occasionally, a booking may be in progress or have been recently completed, in which case it may not yet be shown when you look, but this is rare.Could I book the apartment cheaper elsewhere?No. We guarantee that, even though the we may make that apartment available through other agencies and websites, the price on this website will always be the lowest.Can you offer discounts for longer bookings?The prices shown on our website are for short-term bookings (a few days up to a few weeks). If you want to come for a longer period, please let us know your requirements and we will be happy to send you a quotation and further details.How does the booking process work?Any inquiry you send us from this website does not obligate you in any way. If you have made a booking request, we will first confirm to you that the apartment is available for the dates you want, and give you details of how to pay the non-refundable deposit.You can send credit card details by e-mail or fax, or you can telephone them through to us. Once we have processed the deposit charge to your credit card, we will send you a confirmation e-mail. At this point, you have a guaranteed booking for the accommodation. Can I cancel a booking?Cancellation of a confirmed booking results in loss of the deposit paid.In addition, cancellation later than 30 days before planned arrival date may result in further charges if we are unable to re-let the apartment. Cancellation should be notified as soon as possible in order to minimise your financial loss and to allow us to find other guests and thus lessen any charge. Cancellation should be notified in a fax or e-mail and a reply requested. We strongly recommend that you have personal travel insurance that will compensate you if you have to cancel. A "no show" will result in the full amount of the booking being charged. Will you charge me for damages?Accidents happen! Please let us know if anything is damaged during your stay, so that we can replace it for you or the next guests. A normal amount of wear and tear (including the odd accidental breakage) is expected and we will not charge you for this.For anything beyond this, we reserve the right to charge for damages. However, we would be grateful (and much less likely to charge you) if you let us know before you leave. Do I need to pay a deposit in addition to the booking costs?No. Your credit card details are all that is required to secure the accommodation.What other costs do I need to pay?None. All other services (gas, electricity, water, air-conditioning, cleaning, linen change) and taxes are included in the price you pay.Can I leave luggage after I check out?You can check in after 1400 on your day of arrival and check out before 1100 on your day of departure. Check-in is at the hotel owned by the agents in Sitges (near the railway station).Outside of these times, you are welcome to leave your luggage at the hotel for later collection. |
